Delivery Policy
We want to make the delivery process as simple as possible for you.
Stuart Furniture Outlet provides a variety of delivery options, including Outdoor Drop-Off, Indoor Drop-Off, Room of Choice, White Glove, and Pick-Up.
Our customer service team is available to help you
Monday to Saturday: 10 AM - 7 PM
Sunday: 11 AM - 6 PM
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Outdoor Drop-off
Opt for our statewide Outdoor Drop-Off service. Your items will be delivered at the exterior entrance of your residence or building on the ground floor. Appointment required; does not include assembly, demonstration, or cleanup.
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Indoor Drop-Off
For $99, choose our Indoor Drop-Off service available in Florida*. Your items will be delivered inside the front door of your home. Appointment required; does not include assembly, demonstration, or cleanup.
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Room of Choice
For just $129, choose any room for delivery within Florida*. Appointment required. Service does not include assembly, demonstration, or cleanup.
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White Glove
Experience our premium White Glove service for $199, exclusively in Florida*. Includes delivery to your room of choice, assembly, demonstration, and cleanup. Appointment needed.
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Pick Up
Choose to pick up your order directly from our warehouses free of charge and enjoy the convenience of collecting your furniture at your schedule. Unable to pick it up? We offer delivery services in your area for a fee.
One flat rate for unlimited items
Outdoor Drop-Off
Delivery at the exterior entrance of your residence or building on the ground floor. Please note:
- No Assembly: Items arrive in factory packaging and may require assembly.
- Signature Required: Someone 18 years or older must sign at delivery.
- Report Damage: Call (239) 939-1314 within 24 hours for any hidden damage.
- Your Task: Move items to your room of choice, assemble them, and discard packaging.
Outdoor Drop-off Service Notes
What are the penalties for refusing or returning a shipment?
In case of refusing or returning the shipment, the buyer will be charged a 30% restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the consignee.
Indoor Drop-Off
Delivery inside the front door of your home. Please note:
- No Assembly: Items arrive in factory packaging and may require assembly.
- Signature Required: Someone 18 years or older must sign at delivery.
- Report Damage: Call (239) 939-1314 within 24 hours for any hidden damage.
- Your Task: Move items to your room of choice, assemble them, and discard packaging.
Room of Choice
We’ll bring your delivery to any room you choose. Please note:
- No Assembly: Items arrive in factory packaging and may require assembly.
- Signature Required: Someone 18 years or older must sign at delivery.
- Report Damage: Call (239) 939-1314 within 24 hours for any hidden damage.
- Your Task: Open, assemble, and discard packaging.
White Glove
Experience our premium service. Please note:
- Room of Choice: Delivery to your chosen room.
- Real-Time Updates: Get email and text notifications.
- Signature Required: Someone 18 years or older must sign at delivery.
- Professional Setup: We unpack, assemble, and place your furniture.
- Inspection: We inspect, clean, and fix minor issues.
- Feature Demo: We’ll show you how to use your new furniture.
- Packaging Removal: We take away all packaging for recycling.
Pick Up
Choose to pick up your order directly from our warehouses free of charge and enjoy the convenience of collecting your furniture at your schedule.
Unable to pick it up? We offer delivery services in your area for a fee.
Stuart Store
1525 NW Federal Hwy
Stuart, FL 34994
Pick-up Hours:
Monday - Saturday: 10:00 AM - 7:00 PM
Sunday: 11:00 PM - 6:00 PM
Warehouse
5805 N 53rd St
Tampa, FL 33610
Pick-up Hours:
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Delivery Policies
Conditions
We offer next-day delivery in Stuart area for most items. Next-Day Delivery is not available Saturdays and Sundays. We ship most items to other locations the next business day. The delivery date depends on the destination. However, after shipment, it usually takes 1 to 10 business days. Parts and products not in stock in our warehouse or with our vendors will be back-ordered after receiving your order. If there are back-ordered items in an order,even if other items in the order are in stock, all items will be shipped to the customer together after they arrive at our warehouse. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure. Please also note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.
Damaged Products & Missing Pieces
Damaged products and missing pieces must be reported within 24 hours of delivery.Please report damaged products via ourDamage Claim page. After 24 hours of delivery, no claims will be allowed. Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement.
Pick-Up Policy
1. Order Confirmation and Pickup Arrangement:
- Upon placing an order, a customer service representative will contact you to confirm your order details and schedule a convenient pickup time.
- Please ensure that you provide accurate contact information, including your phone number and email address.
2. Pickup Location:
- Furniture can be picked up at our warehouses.
- Please arrive within the scheduled pickup time to avoid any delays or inconvenience.
3. Identification:
- A valid government-issued ID is required for pickup.
- The ID must match the name on the order.
4. Inspection and Acceptance:
- It is essential to inspect your furniture carefully upon pickup for any damages or defects.
- Please report any issues to our staff immediately.
- By signing the delivery receipt, you acknowledge that you have inspected the furniture and accepted it in good condition.
5. Pickup Assistance:
- While we offer assistance in loading your furniture, we recommend bringing additional help if needed, as our staff may have other customers to assist.
- You are responsible for securing the furniture properly during transportation.
6. Cancellation or Rescheduling:
- If you need to cancel or reschedule your pickup, please notify us at least 24 hours in advance.
- Failure to provide sufficient notice may result in additional fees or storage charges.
7. Delivery Options:
- If you are unable to pick up your furniture, we offer delivery services. Please inquire about delivery options at the time of purchase.
Disclaimer
Stuart Furniture Outlet reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on orders without prior notice. Additionally, due to unexpected high shipping costs resulting from carriers, customer might be required to pay an additional fee for shipping. If the customer denies to pay for additional surcharge fee, the order will be cancelled.
We inspect and ship all merchandise in factory manufactured condition unless stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments en route, after the shipment leaves our warehouse, it is the buyer’s responsibility to file a claim against the freight company. In certain cases, Stuart Furniture Outlet, at its whole discretion, may choose to arrange a repair service when/where possible and/or applicable. Monetary compensation of any amount will never be an option if insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of FL where our HQ is located.
Contact
For any questions about delivery services, please call us at (239) 772-2706
Reviews
Customer service was amazing Luis was great with helping on questions and helping with purchasing my vanity !! Definitely recommend coming to this location for furniture
★★★★★
Deya Charriez
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